Business support

Service Management tab

Under the Service Mgmt tab (service managment) in Control Center, you can submit repair tickets and request configuration changes and circuit tests for your services. You can then view status on your requests and make changes as necessary. You can also view network maintenance events affecting your services.

Repair tickets

Create, manage, and view status on repair tickets in Control Center. You can also communicate with your CenturyLink technician as we work to resolve your issue.

Configuration change requests

For certain services, you can request configuration changes within Control Center (e.g., DNS changes, requesting additional IP addresses).

Circuit tests

If you're having trouble with a circuit, you can run circuit tests on the service to try and diagnose the problem.

Network maintenance

You can view network maintenance events associated with your CenturyLink services. You can also add those events to your personal calendar or request that an event be rescheduled so it's less (or no longer) distruptive to your business.